Privacy Policy
Sana Remedial Massage Cronulla
Last updated: September 2026
Sana Remedial Massage Cronulla respects your privacy and understands the importance of protecting personal and health information.
We collect and maintain information that is reasonably necessary to provide safe, appropriate and professional remedial massage and related services.
This Privacy Policy explains what information we may collect, why we collect it, how it is used and protected, and how you can request access to or correction of your information.
Contents
- 1.Our commitment to your privacy
- 2.Information we may collect
- 3.Why we collect your information
- 4.How information is collected
- 5.Clinical records
- 6.How your information may be used
- 7.Disclosure of information
- 8.Private health fund claims
- 9.Storage and security
- 10.Third-party systems and service providers
- 11.Access to your health information
- 12.Correcting your information
- 13.Retention of clinical records
- 14.Website privacy
- 15.Marketing
- 16.Privacy and complaints
- 17.Contacting Sana
- 18.Related information
- 19.Updates to this policy
1.Our commitment to your privacy
Health information is sensitive information and is treated accordingly.
Sana Remedial Massage Cronulla aims to handle personal and health information in accordance with applicable Australian and New South Wales privacy requirements, including the Health Records and Information Privacy Act 2002 (NSW) and the Health Privacy Principles where applicable.
We take reasonable steps to protect information from loss, misuse, unauthorised access, modification or disclosure.
2.Information we may collect
Depending on the services you receive, we may collect information including:
- your name and contact details
- date of birth
- emergency contact information where appropriate
- relevant medical and health history
- pregnancy information where relevant to treatment
- medications where relevant
- allergies
- injuries, conditions or symptoms
- information about treatment provided by other healthcare practitioners where relevant
- your reason for seeking treatment
- treatment preferences and restrictions
- consent information
- assessment findings
- posture and range-of-motion findings
- treatment plans
- techniques and areas treated
- treatment responses and evaluation
- aftercare recommendations
- future treatment plans
- referral information
- appointment and booking information
- private health fund information where required for claiming
- correspondence with you
- feedback, concerns or complaints
- other information reasonably required to provide or administer your care
3.Why we collect your information
We may collect personal and health information to:
- provide remedial massage and related services
- assess whether treatment is appropriate
- develop and document treatment plans
- record informed and ongoing consent
- maintain appropriate clinical records
- monitor your response to treatment
- provide appropriate aftercare
- communicate with you regarding appointments or treatment
- process eligible private health fund claims
- communicate with another healthcare practitioner where appropriate and authorised
- manage referrals
- respond to feedback or complaints
- manage clinic administration
- meet professional, insurance, legal and regulatory obligations
- maintain and improve the quality and safety of our services
4.How information is collected
Where practicable, we collect information directly from you.
Information may be provided through:
- intake and consultation forms
- discussions with your therapist
- online forms
- booking information
- assessment and treatment
- correspondence with the clinic
- information you choose to provide before, during or after your appointment
5.Clinical records
Sana maintains clinical records relating to the services provided to clients.
Clinical records may contain your subjective information, relevant health history, assessment findings, treatment plan, treatment provided, consent information, response to treatment, aftercare and future treatment recommendations.
Clinical notes are professional records and may use clinical or anatomical terminology.
They are not necessarily a word-for-word transcript of everything said during an appointment.
6.How your information may be used
Personal and health information will generally be used for the purpose for which it was collected or for a directly related purpose that you would reasonably expect.
For example, information collected during your consultation may be used to assess and provide your treatment and maintain your clinical record.
We do not sell client health information.
7.Disclosure of information
Sana does not routinely disclose your health information to other people or organisations without an appropriate reason.
Information may be disclosed where:
- you have consented
- it is necessary for the purpose for which the information was collected or a directly related purpose you would reasonably expect
- it is required or authorised by law
- it is necessary to address a serious threat to health or safety where permitted by law
- it is required in connection with an authorised health fund claim
- it is reasonably necessary to respond to a complaint, regulatory matter or legal requirement
- another lawful exception applies
8.Private health fund claims
Where you choose to claim an eligible remedial massage service through your private health fund, information necessary to process or support the claim may be handled for that purpose.
Your eligibility, rebate and coverage are determined by your individual private health insurer and policy.
9.Storage and security
Sana takes reasonable steps to protect personal and health information.
Depending on the type of information, records may be held electronically or in other secure forms.
Reasonable safeguards are used to reduce the risk of loss, unauthorised access, misuse, modification or disclosure.
Access to clinical information is limited to people who require access for legitimate clinic, treatment, administrative or legal purposes.
10.Third-party systems and service providers
Sana may use third-party systems to assist with functions such as:
- appointment booking
- clinical record management
- electronic forms
- communications
- payment processing
- private health fund claiming
- website operation
11.Access to your health information
You may request access to personal or health information held about you.
Please contact Sana Remedial Massage Cronulla to make a request.
We may need to verify your identity before releasing information.
Requests will be handled in accordance with applicable privacy and health-record requirements.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.
12.Correcting your information
We want our clinical and personal information to be accurate and up to date.
If you believe information held about you is inaccurate, incomplete, out of date or misleading, please contact us.
Where appropriate and permitted by law, the record may be corrected, updated or supplemented.
Clinical records should not be retrospectively altered in a way that obscures the original record. Where clarification or additional information is required, this may instead be appropriately documented.
13.Retention of clinical records
Clinical records are retained in accordance with applicable New South Wales health-record requirements and other relevant professional, legal and insurance obligations.
When information is no longer required and can lawfully be destroyed, it will be disposed of securely.
14.Website privacy
When you use our website, limited technical information may be collected automatically by the website or its service providers.
This may include information relating to your browser, device, website usage or cookies.
Where the website uses cookies, analytics or similar technologies, these should be used in accordance with applicable privacy requirements.
Please avoid sending sensitive health information through general website contact forms unless the form is specifically designed for that purpose.
15.Marketing
Sana does not use health information for direct marketing unless appropriate consent and legal requirements have been satisfied.
Where marketing communications are offered, clients should be provided with an appropriate way to opt out.
16.Privacy and complaints
If you have a concern about how Sana has collected, stored, used or disclosed your personal or health information, please contact us.
We will take privacy concerns seriously and review them in accordance with our Complaints & Feedback Procedure.
If you are not satisfied with our response, you may also have the right to contact an appropriate external privacy or complaints body.
17.Contacting Sana
For questions about this Privacy Policy, access to your information, correction of your information or a privacy concern, please contact Sana Remedial Massage Cronulla.
18.Related information
19.Updates to this policy
Sana may review and update this Privacy Policy when clinic practices, technology, services or applicable requirements change.
The current version will be published on our website with the date of the latest update.